Home   >   Help Support   >   Service Repair

Service & Repair

Customers living inside the UK & EU

For UK and EU based customers we operate a dedicated Service Centre for all equipment based at our head office in Luton. If you are experiencing a problem with your equipment please return it for repair to the address given below. Please make sure the equipment is carefully packed for shipping, that the parcel marked for the attention of the Service Department and is sent to:

Opticron
Unit 21 Titan Court
Laporte Way
Luton
LU4 8EF

Please download a PDF file of our Repair Form which should be filled in and sent with your equipment.

On receipt a full inspection will be carried out and a decision taken on whether the fault is chargeable or is covered under the terms of the guarantee assigned to that product.

Guarantee Repairs

If the repair is to be carried out under the terms of the guarantee assigned to that individual product then the average turnaround time is 1-2 weeks from receipt.

Please note we do not reimburse the cost of returning items even if covered by guarantee.

Chargeable Repairs

Upon examination an assessment of the costs will be carried out and a quotation for repair will be emailed or posted to you. Authorisation to carry out the repairs can be made by post, telephone or email and must include payment in full.

All prices listed on the quotation include VAT at the current rate and will include a return postage cost. Cheques should be made payable to Opticron.

Mastercard, Visa and Visa Debit welcomed. Credit and debit card payments should be accompanied by name, card holder address, card number, expiry date, issue number where appropriate plus the last 3 numbers printed on the signature strip on the reverse side of card.

If you choose to decline the repair, the instrument will be returned on payment of appropriate postage charges.

For further information contact our Service Department on 01582 726522 (select Option 1, available Monday to Friday 09:00 to 16:00 UK time) or email us your enquiry.

Customers living outside the EU

For customers living outside the EU we operate a dedicated Service Centre for all equipment based at our UK head office in Luton.

If you are experiencing a problem with your equipment please contact our Service Department by email or by phone on +44 1582 726522 (select Option 1, available Monday to Friday 09:00 to 16:00 UK time) describing the fault. We can then decide if the instrument can be self-repaired or needs to be returned to us for evaluation. We can also advise on cost effective shipping methods and Customs Procedure Codes for repairs.

If the equipment needs to be returned, please make sure it is carefully packed for shipping and the parcel is marked for the attention of the Service Department. The return address for EMS and courier deliveries is:

Opticron
Unit 21 Titan Court
Laporte Way
Luton
LU4 8EF
United Kingdom

Please download a PDF file of our Repair Form which should be filled in and sent with your equipment.

On receipt of the product a full inspection will be carried out and a decision taken on whether the fault is chargeable or is covered under the terms of the guarantee assigned to that product.

Guarantee Repairs

If the repair is to be carried out under the terms of the guarantee assigned to that individual product then the average turnaround time is 1-2 weeks from receipt.

Please note we do not reimburse the cost of returning items even if covered by guarantee.

Chargeable Repairs

Upon examination an assessment of the costs will be carried out and a quotation for repair emailed to you. Authorisation to carry out the repairs can be made by email or phone and payment must be made in full at time of authorisation.

Mastercard and Visa credit cards are welcomed. Credit card payments should be accompanied by name, card holder address, card number, expiry date, issue number where appropriate plus the last 3 numbers printed on the signature strip on the reverse side of card.

If you choose to decline the repair, the instrument will be returned on payment of appropriate postage charges.

For further information contact our Service Department on +44 1582 726522 (select Option 1, available Monday to Friday 09:00 to 16:00 UK time) or email your enquiry to us.